Featured Image

There are a lot of choices when it comes to how to handle your business operations, and all of them come with a cost. That cost can materialize in a few different ways – monthly or annual subscriptions, time implementing, onboarding and training employees, lacking functionality, even inefficient customer support calls. But have no fear, if you choose the right partner based on your specific needs, preferences, and workflows, you can more than recoup your costs and quite a bit more.

Additionally, there can be a heavy cost to NOT automating your business process – some you might not even be aware of, such as compliance risks, human error and oversight and team member (dis)satisfaction. Click here to read more about the potential negative impacts of manual business operations.  

Whether you are evaluating lawn care software for the first time OR, you’ve been humming along for years and are just poking around to see if there’s something you didn’t even know you needed, there’s a clear starting point – asking yourself, “What does my team need?” Any software worth the investment has been created, field-tested and refined with the people who will be using it in mind, so that’s a great place to start. Take a few minutes to chat with the people who will be using it. Some areas to focus on are: 

What Should I Look For In Lawn Care Business Software?

1. Business Fit 

“One size fits all”, should never apply to your business operations. One of the very first things to consider, and research, is what size company does the Software and Service provider cater to? If they cater to you now, do they have the interest and ability to help you successfully grow your business with solutions that scale?

Some software companies cater to small, owner/operator businesses, but lack the functionality to operationalize large-scale efficiencies. Conversely, you’ll find a host of software options that focus solely on large, enterprise business with multiple offices, and hundreds of employees.  

It’s important to not only assess your current needs, but also consider what your mid to long-term business goals are, to ensure you’re maximizing your ROI (Return on Investment).

Choosing a software partner that grows with you also minimizes the need for costly custom integrations or functionality builds to accommodate your success, or worse – having to purchase, onboard and train on an entirely NEW system, all over again, simply because you maximized your software’s functionality to increase profitability and growth – exactly what it’s designed to do!   

2. Features and Functionality  

Evaluate the features offered and see which align better with your business requirements. Look at aspects like scheduling, routing, invoicing, CRM capabilities, reporting, mobile functionality and marketing support and capabilities.

Consider what features are essential for streamlining your operations and improving efficiency. And don’t forget about the features you currently might be taking for granted, you’ll want to make sure you don’t lose those! 

3. User-Friendliness 

Consider the ease of use and user interface of each platform. A user-friendly interface can make a significant difference in how quickly you and your team can adapt to and utilize the software effectively.

If you opt for a demo, or have a conversation with a representative, make sure to ask about onboarding and implementation, what the standard process consists of and how long it will take. Understanding the process will allow you to plan effectively, with as little lag-time as possible.  

4. Cost 

Compare the pricing structures of any partners you are considering, including any setup fees, subscription costs, and additional charges for extra users or features. Ensure that you understand what you’re getting for the price and consider the long-term financial implications.

As mentioned, there’s not just a financial commitment to choosing a new software partner, there’s also time and people commitments. Make sure you’re factoring those “hidden” costs into your decision.  

5. Customer Support

Research the quality of customer support provided by each company. Consider factors such as availability, responsiveness, and the effectiveness of support channels (e.g., phone, email, live chat).

Look to see if they have a social media presence or community forum, where customers can speak freely, discuss ideas and ask each other questions. A quality partner will provide an avenue to seek information from other professionals in your industry and community.  

6. Integrations 

If you use other software or tools in your business operations, inquire about the integrations that are offered with those systems.

Seamless integration can enhance efficiency and reduce manual data entry.

One step further is to inquire about what partnerships they have with other tools and services. Many decision makers don’t factor in available partnerships, related offers and bundle savings when they’re evaluating their options, but these could result in BIG savings, and even bigger efficiencies, for your business.  

7. Industry Reputation and Reviews 

Research the reputation within the industry of any tools, services, or software you are considering. Look for reviews from current and past customers (people leave for all manner of reasons) to gain insight into their experiences, including strengths, weaknesses, and overall satisfaction.

If you chose to engage with a candidate, ask for their references – if they worth their weight, they’ll jump at the opportunity to share what their valued customers have to say about them.  

Next Steps in Choosing Lawn Care Software

Ultimately, the best choice for your business will depend on which platform best meets your specific needs, preferences, and budget requirements.

Consider scheduling a custom demo to get a hands-on experience, so you can make an informed decision. Don’t be afraid to tell them what’s important to you – your must-haves, as well as your short- and long-term business goals and objectives.

They should tailor an experience to you so you can save time and get the information you need, a demo that cuts out anything you aren’t interested in.  

*Pro-tip: Provide any sales rep with your current business challenges, needs, pain points, goals and your ultimate wish-list. Someone who understands your business, and what you’re working to accomplish, won’t just focus on what you’ve told them, they’ll take the time to show you how their software can take your business further. That will show you if they get it or not. Avoid spending your budget on a tool, look for a long-term partner. It will save you thousands beyond a subscription price. 

Learn More About Briostack for Lawn Care

If you’re interested in learning how Briostack supports their customers and their goals, click here to schedule a demo. We’re ready for you to be Brio-obsessed and we can’t wait to work with you to grow beyond today’s business objectives.  


Related Posts

Featured Image

What Lawn Care Business Software Is Right For Me?  

Continue Reading
Featured Image

Legal Requirements for Starting a Lawn Care Business: What You Need to Know 

Continue Reading
Featured Image

How Much Does It Cost to Start a Lawn Care Business?

Continue Reading