How the “Best of Pest” 2024 Winner Uses Pest Control CRM Software to Keep Customers Happy

It’s no secret: When it comes to pest control, happy customers are the key to success. When customers are satisfied, they’ll stick around, recommend your business, and trust you with their pest control needs year after year.

One of the best ways to elevate your customer experience is through modern technology, such as customer relationship management (CRM) software. For Bay Pest Control, Briostack’s “Best of Pest” 2024 winner, CRM tools like Briostack have revamped its operations and helped the company serve its customers in the best possible way—whether it’s scheduling appointments on time, sending clear service updates, or making sure customers always feel taken care of.

But what makes this technology so impactful? Let’s explore the benefits of using pest control CRM software and how it can make a real difference in your customer relationships.

The Challenges of Outdated Processes

Before adopting Briostack, Bay Pest Control was stuck in old processes. It took the team a day and a half to print invoices, and credit card processing required separate software. Each step was disconnected, slowing things down and making tasks harder than they had to be for staff and customers. It was clear that the company needed a more organized approach.

“We were looking for a complete product that did everything, from scheduling to collecting payments and everything in between,” Vincent Milanese, sales manager at Bay Pest Control, said.

Manual processes weren’t just a hassle—they held the business back from providing the exceptional experience that customers expect today. Customer communication was limited, sometimes leaving customers in the dark about their service details or upcoming appointments. This lack of clarity can affect overall customer satisfaction, make it harder to build lasting relationships, and prevent you from attracting new customers.

Why Briostack Is the Best Pest Control CRM

Here’s where Briostack comes in. Our all-in-one CRM software is designed specifically for pest control businesses. We offer a comprehensive, paperless system that eliminates the chaos of juggling multiple tools. Now, technicians can access everything they need, including schedules, invoices, and customer details, in one place, saving time and improving accuracy.

For Bay Pest Control, the shift to Briostack was night and day. The software made invoicing and credit card processing easier than ever and eliminated the headache of paperwork and manual printing (because we all know that printers jam at the worst possible time). With the built-in electronic payment system, customers can settle their bills quickly and easily. And customers noticed the difference!

With Briostack, customer communication improved immediately. Instant, paperless communication meant customers were always in the loop, whether they wanted to view schedules or check invoices. The ability to provide digital service reports was a huge benefit.

As Chris Knear, QA manager at Bay Pest Control, put it, “People don’t want to go home to something left on their door.”

Thanks to Briostack, customers received easy access to detailed service reports through the portal whenever they wanted—no more unwanted paper!

Elevating the Customer Experience with Briostack

Happy customers are the cornerstone of a successful business, and Briostack makes it easy to keep them that way. For example: A customer wants to know when their next appointment is or review the services from their last visit. In the past, they might have had to dig through paperwork or call an office. With Briostack, they can find this information in just a few clicks.

Our scheduling and dispatching features ensure that technicians arrive on time—because no one enjoys waiting around for a service appointment. By helping pest control businesses keep their promises, we help improve customer retention and satisfaction.

Here are a few key factors that keep customers coming back:

Better communication
Easier payment options
Timely service

For Bay Pest Control, the benefits of Briostack went beyond day-to-day operations. The software allowed the company to grow its business without losing control over the details. In fact, Bay Pest Control was able to triple its business thanks to the automation and efficiency that Briostack brought to the table.

How Briostack Helps Businesses Scale Efficiently

Growing a pest control business while maintaining high-quality service can be challenging, but Briostack makes it easier. By automating time-consuming tasks and providing tools to improve operations, our pest control CRM allows businesses to scale without sacrificing customer satisfaction. Briostack adapts to your needs, helping you stay competitive and on top of industry trends.

“Anybody in the service industry with route-based scheduling would benefit from using this software,” Milanese said.

But it’s not just about the software. Briostack is a trusted partner that provides ongoing support, training, and best practices to help businesses succeed. The Briostack team ensures that your business is not just adopting new technology but also using it to its full potential, keeping you ahead of the curve.

A Smarter Path to Success

Keeping customers happy is nonnegotiable—there’s no question about it. By choosing a pest control CRM software such as Briostack, businesses can simplify their operations, improve communication, and create a smooth customer experience. The payoff? A business primed for growth.

Curious how Briostack can change the game for your pest control business? Check out our video showcasing Bay Pest Control’s success.